Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase
• Returned within 30 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized orders
• Items that have been cut, altered, or washed
• Items damaged by misuse or normal wear
• Items returned after the 30-day return period

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@presentsiegiftei.cv or call us at +1 (201) 951-2514 to request a return authorization.
2. Receive Authorization: We will provide you with a return authorization number and instructions for returning your item.
3. Pack Your Item: Securely pack the item in its original packaging, including all tags and documentation.
4. Ship the Item: Send the item to the address provided in your return authorization email. We recommend using a trackable shipping method.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as shipping the wrong item or a defective product). We will provide a prepaid return label for items returned due to our error.

5. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error
• Refunds may take additional time to appear in your account depending on your bank or credit card company
• We will notify you via email once your refund has been processed

6. Exchanges

We are happy to exchange items for a different size, color, or style if available. To request an exchange, please contact us before returning your item. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including return shipping.

Please include photos of the damage or defect when contacting us, as this will help us process your claim more quickly.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your credit card company, as it may take some time before your refund is officially posted
3. Contact us if you still have not received your refund

9. Sale Items

Sale items can be returned within 30 days of delivery, subject to the same return conditions as regular-priced items.

10. Contact Us

If you have any questions about our return policy or need to initiate a return, please contact us:

Email: info@presentsiegiftei.cv
Phone: +1 (201) 951-2514
Address: 65 W 24th St, New York, NY 10011, USA

Our customer service team is available Monday through Friday, 9am to 6pm EST.